Contact Us

We’re here to help! If you have any questions about your order, products, or need support, please feel free to contact us using the information below.

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📍 Store Information

Store Name: Cleanova
Business Address: 124 Whistleberry Dr, Marstons Mills, Massachusetts 02648, United States

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📧 Email Support

For customer service inquiries, order support, or general questions:

Email: sashamarie683@gmail.com

We typically respond within 24–48 business hours.

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📞 Phone Support

For urgent inquiries, you can contact us by phone:

Phone: 205-939-3723

Phone support hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

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🕒 Customer Support Hours

Our support team is available during the following hours:

• Monday – Friday: 9:00 AM – 5:00 PM (EST)

• Saturday – Sunday: Limited or no support

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📦 Order Support

If your inquiry is about an order, please include:

• Your full name

• Order number

• Email used at checkout

• Description of the issue

This helps us respond faster.

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🚚 Shipping & Returns

For shipping updates or return requests, please visit:

• Shipping Policy

• Refund Policy

(Available on our website footer)

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🔒 Privacy & Security

Your information is handled securely and never sold to third parties. For more details, please review our Privacy Policy.

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📩 Contact Form (Optional for Shopify)

You may also contact us using the contact form on our website. We will respond via email as soon as possible.

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Thank you for choosing Cleanova — we appreciate your trust in us.

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