Shipping policy

Shipping Policy for Cleanova

Effective Date: April 28, 2026

At Cleanova, we aim to deliver your orders quickly, safely, and reliably. This Shipping Policy explains how we process, handle, and ship your orders.

1. Shipping Locations

We currently ship only within the United States.

We do not ship internationally at this time.

2. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or holidays
  • If we experience high order volume, processing may be slightly delayed

You will receive a confirmation email once your order has shipped.

3. Shipping Time

Estimated delivery times:

  • United States: 5–12 business days

Delivery times may vary depending on location or carrier delays.

4. Shipping Rates

We offer:

  • Free Standard Shipping on all U.S. orders

There are no additional shipping fees at checkout unless otherwise stated for special promotions or upgraded services.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can track your order using the provided carrier tracking link.

6. Delayed or Lost Orders

If your order is delayed:

  • First, check your tracking information
  • If no updates are available for more than 7 business days, contact us

If your order is lost in transit, we will:

  • Investigate with the shipping carrier
  • Offer a replacement or refund if confirmed lost

7. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Failed deliveries due to missing or incomplete address details

If you notice an error, contact us immediately at: 205-939-3723 or sashamarie683@gmail.com

8. Customs, Duties & Taxes

Since we only ship within the United States:

  • No customs duties or import taxes apply

9. Shipping Carriers

We may use trusted carriers such as:

  • USPS
  • UPS
  • FedEx
  • Other regional postal services

10. Order Changes or Cancellations

Orders can only be changed or canceled within 12 hours of purchase.

After processing begins, we cannot guarantee changes or cancellations.

11. Contact Information

If you have any questions about shipping, contact us:

Cleanova
📍 124 Whistleberry Dr, Marstons Mills, Massachusetts 02648, United States
📞 205-939-3723
📧 sashamarie683@gmail.com

12. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.