Refund policy

Refund & Return Policy for Cleanova

Effective Date: April 28, 2026

At Cleanova, we want you to be satisfied with your purchase. This Refund & Return Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Contact Information

Business Name: Cleanova
Address: 124 Whistleberry Dr, Marstons Mills, Massachusetts 02648, United States
Phone Number: 205-939-3723
Email: sashamarie683@gmail.com

For all return or refund requests, please contact us at the email above or phone number before sending any item back.

2. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused and in its original condition
  • The item is in its original packaging
  • You have proof of purchase (order confirmation or receipt)

3. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (not due to our error)
  • Items without original packaging
  • Final sale or clearance items (if applicable)

4. Return Process

To initiate a return:

  1. Email us at sashamarie683@gmail.com with your order number and reason for return
  2. We will provide return instructions and the return address
  3. Ship the item back using a trackable shipping method

Important: Do not send items back without contacting us first.

5. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection
  • If approved, your refund will be processed to your original payment method within 5–10 business days

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is:
    • Defective
    • Damaged during shipping
    • Incorrect item received

In those cases, Cleanova will cover return shipping costs.

7. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide photos of the issue
  • We will offer a replacement or full refund at no additional cost

8. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at sashamarie683@gmail.com or call 205-939-3723.

9. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card provider (processing time may vary)
  • Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

10. Order Cancellations

Orders can be canceled within 12 hours of purchase.
After this period, orders may already be processed and cannot be canceled.

11. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.